After-sales support

Keep machine history, service requests and AMC follow-ups connected.

Support requirements change over a machine’s life. S.K. Packaging can track service requests and AMC details; exact visit scope, response terms, parts, travel and charges are confirmed for each case.

Request service

Breakdown requests

Capture the machine, issue, urgency and contact details before service coordination.

Preventive / AMC planning

Track AMC start/end dates and follow-up points for planned maintenance.

Machine history

Keep installation, warranty and service records linked to the machine identity.

Before requesting service

Share the right machine details first.

Machine model / serial number

Customer location and contact person

Problem description and when it started

Photo/video of the issue if available

Whether production is stopped or partially running

Previous service / parts history if relevant